With a rise in consumer demands for various range of services and products, financial institutions are expected to level up by opting for advanced technologies to survive in the industry. There is a need for a combination of digital advancement, modernization in development and delivery process to overcome the challenges faced by financial institutions and get newer customer experiences.
Pandemic times have led to a change in the way consumers work, consume or make payments. There is a noticeable shift in digitization of payment ecosystems, which is further accelerated in various demographics because of the change demanded in consumer experiences during covid-19. Consumers are looking for an almost touchless approach for making payments. Digital transformation can help financial institutions to introduce multiple initiatives which can help them to address this shift. As there will be a faster need in adopting digital transformation, financial institutions can look for service models as compared to buying or building a software. These payments as a service models comes with,
This way, financial institutions will have an option to make the choice of services from platform i.e. PaaS (Payment as a Service). This is also beneficial in terms of reduced efforts to launch any feature, get rid of managing multiple vendors, risk and fraud management, and compliance.