Digital Transformation

Deliver better value. Challenge the status quo. Lead innovation.

The leaders of tomorrow are making digital transformation a priority today. Opus is a trusted collaborator in delivering future-proof solutions and systems.

Cutting through the Digital Transformation hysteria

Digital Transformation(DT) can be thought of as an “Inorganic” Evolution to beat extinction. It is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.

It involves a transformation of leadership, lateral thinking, the encouragement of innovation and new business models. True DT requires a digitisation of assets and an increased use of technology to improve the experience of all your stakeholders.

Key steps to success

Tech enablement

  • Identify technological innovations to drive the digital strategy
  • Define data strategy
  • Prioritize technological overhaul
  • Evaluate products, services
  • Identify and engage collaborative partners

Transformation: a change in technology, culture & processes

  • Review existing processes, operations & technologies
  • Study customer touch points, user interfaces, processing engines & databases
  • Build channel interfaces, middleware and revamp processes

Most common stumbling blocks for Digital Transformation initiatives

  • Looming fear of the unknown in the minds of most decision makers

  • Hesitance to revamp technology infrastructure

  • Traditional mind-set that applications help run a business

  • Accelerating pace of innovation

Opus & Digital Transformation

Opus has been leading the charge towards Digital transformation in the Payments space. For Payments, the key drivers for DT include User experience, agility, extensibility, system performance and Security concerns. Opus has deep experience in identifying these challenges & developing solutions and new systems that address core problems. The deep domain knowledge of Opus is a “massive” asset in redefining the future system.

How do we help our clients?

  • Analyse existing systems landscape across the client’s value chain

  • Create, enhance, extend and reshape systems to meet clients’ goals

  • Align our approach to building clients’ digital capabilities through transformation

  • Recommend and help clients prioritise changes to their technology and process landscape

  • Work in tandem with them to help clients succeed

Transformational Capabilities

Micro services & APIs

Cloud & Salesforce

Analytics & Machine Learning

Artificial Intelligence


Microservices & APIs

We work with leading payment organizations to enhance enterprise agility by redesigning and redeveloping critical applications using Microservices. We help clients simplify architectural complexity by building an API Strategy to achieve operational efficiency

Key Offerings

Application Modernization

We enable seamless migration of traditional but critical payment applications to flexible and service microservices-based applications

API Strategy & Management

With our deep domain experience and technological proficiency, we help our clients connect their digital assets with important payment systems and reduce time to market.



We work with leading Payments Processors to digitally transform their existing architecture into cloud-enabled platforms and deliver value-added services for enhanced customer experience.

Key Offerings

Infrastructure Recommendation

We help our clients assess their existing infrastructure and recommend landscape redesign keeping cloud-led value and security in focus.

Cloud Infrastructure Management

We enable cloud infrastructure creation with high levels of automation. Our cloud-agnostic approach is driven by efficient monitoring, security and access management, scalability and availability management, database migration and management.

Application Migration

We enable seamless and secure lift-and-shift of applications to cloud environments.


We are Salesforce Certified Partners with diverse experience in delivering cloud-enabled, automated solutions to solve complex business problems across the Salesforce ecosystem.

Our Salesforce-led Solution

We have built the Opus Payments Cloud to solve challenges in loan origination, customer account onboarding, agent onboarding, and to streamline other complicated workflows.

We work with leading Payments Processors to digitally transform their existing architecture into cloud-enabled platforms and deliver value-added services for enhanced customer experience.

Key Offerings


- Cloud Readiness Assessment
- Business process mapping with Salesforce
- Architecture / application design and implementation, roadmap definition


- Data migration to
- Data extraction, data duplication & management
- Salesforce reports integration with external data lakes


- End-to-end implementation of key processes of customer lifecycle
- Expertise with Lightning, Third party Integration, mobile App development
- Transition support
- Application maintenance, enhancement and data support


We specialise in DevOps and have years of experience applying lean agile principles across software development lifecycle.

Key Offerings

DevOps Strategy

We collaborate with large enterprises to help them automate & scale server provisioning for faster, error-free configuration deployment.

DevOps Implementation

We implement and run tools to support Continuous Delivery.


Machine Learning

Our team of expert data scientists, data engineers & domain consultants apply their thorough knowledge of payments industry challenges to help our clients implement intuitive and intelligent machine learning use cases with speed and dexterity.

Key Offerings

Deep Learning

Predictive Analysis

Statistical Modelling

Data Mining

Supervised / Unsupervised Learning

Some of our powerful use cases

Chargeback management

Merchant Underwriting

Effective cash management forecasting

Clickstream Analytics for analysing incomplete transactions


Artificial Intelligence

Our team of technology and payments domain specialists drives innovation and opportunities for complex problem solutions through an AI-powered Payments BOT.

Ailene™: AI Powered BOT to help our clients manoeuvre through complex payments processes.

Key Features

Pre-built financial vocabulary

Pre-built key banking functions like balance check, funds transfer, bill payments

Agent Routing in case of deadlock

Pre-built voice and chat features

Logging and Monitoring

Enhanced context switching and handling for enhanced customer experience

Multi-sensory support like Facebook, Alexa