Digital Transformation

Deliver better value. Challenge the status quo. Lead innovation.

The leaders of tomorrow are making digital transformation a priority today. Opus is a trusted collaborator in delivering future-proof solutions and systems.

Cutting through the Digital Transformation hysteria

Digital Transformation(DT) can be thought of as an “Inorganic” Evolution to beat extinction. It is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.

It involves a transformation of leadership, lateral thinking, the encouragement of innovation and new business models. True DT requires a digitisation of assets and an increased use of technology to improve the experience of all your stakeholders.

Key steps to success

Keeping a finger on the pulse of disruption

  • Analysing market disruption and key trends
  • Competitive analysis as challengers emerge
  • Considering evolving customer behaviour and preferences

Proactive participation in disruption

  • Prioritize customer experience
  • Improve operational efficiency
  • Launch customer-centric products and solutions

Innovation & collaboration

  • Define products and services
  • Curate business cases
  • Engage cross-functional teams

Tech enablement

  • Identify technological innovations to drive the digital strategy
  • Define data strategy
  • Prioritize technological overhaul
  • Evaluate products, services
  • Identify and engage collaborative partners

Transformation: a change in technology, culture & processes

  • Review existing processes, operations & technologies
  • Study customer touch points, user interfaces, processing engines & databases
  • Build channel interfaces, middleware and revamp processes

Most common stumbling blocks for Digital Transformation initiatives

  • Looming fear of the unknown in the minds of most decision makers

  • Hesitance to revamp technology infrastructure

  • Traditional mind-set that applications help run a business

  • Accelerating pace of innovation

Opus & Digital Transformation

Opus has been leading the charge towards Digital transformation in the Payments space. For Payments, the key drivers for DT include User experience, agility, extensibility, system performance and Security concerns. Opus has deep experience in identifying these challenges & developing solutions and new systems that address core problems. The deep domain knowledge of Opus is a “massive” asset in redefining the future system.



How do we help our clients?

  • Analyse existing systems landscape across the client’s value chain

  • Create, enhance, extend and reshape systems to meet clients’ goals

  • Align our approach to building clients’ digital capabilities through transformation

  • Recommend and help clients prioritise changes to their technology and process landscape

  • Work in tandem with them to help clients succeed

Digital Transformation

Transformational Capabilities

Micro services & APIs

Cloud & Salesforce

Analytics & Machine Learning

Artificial Intelligence

DevOps

Microservices & APIs

We work with leading payment organizations to enhance enterprise agility by redesigning and redeveloping critical applications using Microservices. We help clients simplify architectural complexity by building an API Strategy to achieve operational efficiency

Key Offerings


Application Modernization

We enable seamless migration of traditional but critical payment applications to flexible and service microservices-based applications

API Strategy & Management

With our deep domain experience and technological proficiency, we help our clients connect their digital assets with important payment systems and reduce time to market.

Thought
Leadership

MasterPass – Migration from Monolithic Architecture to Microservices

Innovation Acceleration: How Open APIs are Driving Seamless Customer Experience and Security

Microservices

Cloud

We work with leading Payments Processors to digitally transform their existing architecture into cloud-enabled platforms and deliver value-added services for enhanced customer experience.

Key Offerings


Infrastructure Recommendation

We help our clients assess their existing infrastructure and recommend landscape redesign keeping cloud-led value and security in focus.

Cloud Infrastructure Management

We enable cloud infrastructure creation with high levels of automation. Our cloud-agnostic approach is driven by efficient monitoring, security and access management, scalability and availability management, database migration and management.

Application Migration

We enable seamless and secure lift-and-shift of applications to cloud environments.
cloud

Salesforce

We are Salesforce Certified Partners with diverse experience in delivering cloud-enabled, automated solutions to solve complex business problems across the Salesforce ecosystem.


Our Salesforce-led Solution

We have built the Opus Payments Cloud to solve challenges in loan origination, customer account onboarding, agent onboarding, and to streamline other complicated workflows.

We work with leading Payments Processors to digitally transform their existing architecture into cloud-enabled platforms and deliver value-added services for enhanced customer experience.

Key Offerings


Consulting

- Cloud Readiness Assessment
- Business process mapping with Salesforce
- Architecture / application design and implementation, roadmap definition

Migration

- Data migration to Salesforce.com
- Data extraction, data duplication & management
- Salesforce reports integration with external data lakes

Implementation

- End-to-end implementation of key processes of customer lifecycle
- Expertise with Lightning, Third party Integration, mobile App development
- Transition support
- Application maintenance, enhancement and data support
Salesforce-logo

Thought
Leadership

Leading Global Remittance House – Live Chat Implementation

Global Fintech – CRM Consolidation using Salesforce

DevOps

We specialise in DevOps and have years of experience applying lean agile principles across software development lifecycle.

Key Offerings


DevOps Strategy

We collaborate with large enterprises to help them automate & scale server provisioning for faster, error-free configuration deployment.

DevOps Implementation

We implement and run tools to support Continuous Delivery.

Thought
Leadership

Innovation Acceleration: How Open APIs are Driving Seamless Customer Experience and Security

DevOps

Machine Learning

Our team of expert data scientists, data engineers & domain consultants apply their thorough knowledge of payments industry challenges to help our clients implement intuitive and intelligent machine learning use cases with speed and dexterity.

Key Offerings

Deep Learning


Predictive Analysis


Statistical Modelling


Data Mining


Supervised / Unsupervised Learning


Some of our powerful use cases

Chargeback management


Merchant Underwriting


Effective cash management forecasting


Clickstream Analytics for analysing incomplete transactions


Thought
Leadership

How AI, Machine Learning Engines & Voicebots Are Making Businesses More Efficient

Machine Learning

Artificial Intelligence

Our team of technology and payments domain specialists drives innovation and opportunities for complex problem solutions through an AI-powered Payments BOT.

Ailene™: AI Powered BOT to help our clients manoeuvre through complex payments processes.

Key Features

Pre-built financial vocabulary


Pre-built key banking functions like balance check, funds transfer, bill payments


Agent Routing in case of deadlock


Pre-built voice and chat features

Logging and Monitoring


Enhanced context switching and handling for enhanced customer experience


Multi-sensory support like Facebook, Alexa


Thought
Leadership

The Future of AI in Payments: Trends for 2018 and Beyond

artificialintelligence