Terms of use

IMPORTANT! READ CAREFULLY: THIS IS A LEGAL AGREEMENT. BY PROVIDING THE PRODUCTS AND/OR SERVICES THAT ARE DESCRIBED ON THE FRONT OF THIS ORDER, YOU (AS THE VENDOR) ARE BECOMING A PARTY TO THIS AGREEMENT AND HEREBY CONSENT, TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF PURCHASE AS SET FORTH BELOW:

1. Order: The present terms and conditions, including the information contained on the reverse side hereof, together with any schedule attached hereto (“Order”) is the agreement between Service Provider and OSPL/OSSPL to sell and purchase or, lease or license (collectively, as the case may be, to “Purchase”), Service Provider’s products, software or services (collectively, “Products”), subject to any additional terms and conditions set forth in any agreement executed by OSPL/OSSPL and Service Provider with respect to the Products (“Reference Agreement”), if applicable. In the event of a conflict between the terms and conditions of the Order and a Reference Agreement, the terms of the Reference Agreement shall prevail.
2. Term: This Order shall remain valid for the period agreed between the parties.
3. Termination: OSPL/OSSPL shall have a right to terminate this Order at any time without any reason by giving 15 (fifteen) days prior written notice to the Service Provider. Service Provider may terminate the present Order for material breach of this Order where the breach is solely attributable to OSPL/OSSPL by giving 15 days’ notice in writing, provided however, that such notice of termination shall be given if OSPL/OSSPL fails to cure such breach within 60 days of the receipt of the notice to cure the breach by the Service Provider. OSPL/OSSPL can forthwith terminate this Order for material breach by the Service Provider. Sections 6 (Confidentiality), 7 (Limitation of liability), 8 (Intellectual Property Rights), 9 (indemnity), 22 (Notice) shall survive the termination or expiry of the Order.
4. Fees :
   1. In consideration of the Product provided by the Service Provider subject to the terms and conditions of as agreed, OSPL/OSSPL shall pay fees and expenses if any, as agreed. Unless otherwise mentioned payment shall be made by OSPL/OSSPL within 45 days from the date of acceptance of invoices, subject to OSPL/OSSPL’S payment cycle which is twice in every month.
   2. Taxes shall be extra and shall be borne by OSPL/OSSPL except those taxes which need to be borne by the Service Provider as a supplier of the Product under the applicable law. OSPL/OSSPL shall clear the invoices after deducting the withholding taxes from invoice value as applicable.
5. Warranty: Service Provider warrants that (i) it has good and marketable title to the Products and shall transfer good title to OSPL/OSSPL upon delivery (unless this Order is for a lease or license which has been properly scheduled); (ii) services provided by Service Provider shall be completed by qualified personnel in a professional and workmanlike manner and in accordance with OSPL/OSSPL’S requirements, current industry standards and reasonable care (iii) Service Provider, including any of its principals, owners, directors, officers, employees, consultants, affiliates, agents, and subcontractors: (a) will comply with all laws applicable to the parties under the Order relating to bribery and/or corruption (“Anti-Corruption Laws”); (b) has not and will not, in connection with this Order or in connection with any other business transactions involving OSPL/OSSPL directly or indirectly make, promise to make, offer, give, authorize, solicit, or accept the giving of money any gift or other advantage, payment, or transfer anything else of value to or from any person, to any (i) governmental official or employee (including employees of government-owned and government-controlled corporations and public international organizations); (ii) political party, official of a political party, or candidate; (iii) intermediary for payment to any of the foregoing; or (c) any other person or entity, to obtain an improper advantage for OSPL/OSSPL, Service Provider, or any third party, or secure the improper performance of that person’s function or misuse of that person’s position; to facilitate or expedite government action or approvals; (d) will not do, or omit to do, any act that will cause OSPL/OSSPL to be in breach of the Anti-Corruption Laws; (e) will not directly or indirectly offer, give or authorize to any OSPL/OSSPL employee or contractor, customers any gift, gratuity, service, favour, or anything else of value to influence or reward that employee or contractor or customer in connection with the Order; (f) will not accept, and promptly report to OSPL/OSSPL, any request or demand for any undue financial or other advantage of any kind received by Service Provider in connection with the performance of the Agreement; and (g) represents and warrants that it has, with regard to any past action or omission related to the Order, acted consistently with each requirement set forth above.

   Service Provider further represents and warrants that neither Service Provider nor any of its principals, owners, directors, or officers: (a) has been convicted of any offense involving bribery, corruption, fraud, or dishonesty; (b) has been or is the subject of any investigation, inquiry or enforcement proceedings by any governmental, administrative, or regulatory body regarding any offense or alleged offense under the Anti-Corruption Laws; or (c) has been, or is listed by any government agency as being, debarred, suspended, proposed for suspension or debarment, or otherwise ineligible for participation in government procurement programs or government contracts. Service Provider agrees to repair or replace at the sole discretion of OSPL/OSSPL the defective parts for the period of 60 days (or such greater period as applicable) from the date of its acceptance, at no additional cost to OSPL/OSSPL. Service Provider further agrees to provide the warranty given by third parties for their respective products on “As is” basis.

6. Confidentiality: Service Provider shall keep in confidence and shall not disclose or make available to any third party any information relating to products, services, operations, processes, plans or intentions, product information, financial information, employees, know-how, design rights, trade secrets, market opportunities and business affairs (Confidential Information) disclose by OSPL/OSSPL, without prior written approval from OSPL/OSSPL. Service Providers’ obligation to protect Confidential Information shall survive expiration or termination of this Order and shall expire three (3) years after the termination or expiry of this Order. However, the Service Provider shall be under no obligations of non-disclosure if:
   1. The said information is available to the public without any breach of this Order.
   2. The said information is in the possession of the Service Provider without restriction and prior to any disclosure hereunder; or
   3. The said information is or has been lawfully disclosed to the Service Provider by third party, who is lawfully entitled to disclose the same; or
   4. The said information is or has been independently developed by the Service Provider without using the Confidential Information disclosed hereunder; or
   5. OSPL/OSSPL consents to such distribution or disclosure;
7. Limitation of Liability: OSPL/OSSPL’S cumulative liability to the Service Provider for any loss or damage, for any cause whatsoever (including, but not limited to, those arising out of or related to this Order) and regardless of the form of action, shall be limited to 10 percent of the total amount paid by OSPL/OSSPL under this Order regardless of anything stated in this Order. OSPL/OSSPL shall not be liable to the Service Provider for any indirect, incidental, special or consequential damages, including without limitation any damages for lost profits incurred by either Party or any third party, whether in an action in contract or tort, even if the Service Provider has been advised of the possibility of such damages.
8. Intellectual Property Rights: Unless agreed otherwise agreed elsewhere intellectual property rights in Product shall remain with OSPL/OSSPL. Each party shall retain the exclusive ownership of their own pre-existing materials. Service Provider shall provide the license to OSPL/OSSPL for any third material used.
9. Indemnity: Service Provider shall defend, indemnify and keep OSPL/OSSPL indemnified against any and all claims, demands, causes of action, damages, costs and/or expenses (including, without limitation, reasonable attorneys’ fees) arising out of or related to acts or omissions of Service Provider or Service Provider’s Personnel, any failure by Service Provider to perform its obligations hereunder, death or personal injury, damage to the property, misconduct, negligence, breach in confidentiality obligations, infringement of intellectual property rights. OSPL/OSSPL shall promptly inform the Service Provider on receipt of such claims.
10. Audit: OSPL/OSSPL shall have the right during regular business hours to inspect, copy, review and audit Service Provider’s books and records (or portions thereof) in connection with the prices, discounts, credits and other performance obligations due hereunder.
11. Independent Contractor: OSPL/OSSPL may require Service Provider to provide skilled personnel to perform certain services. If such personnel provided by the Service Provider are not upto satisfaction of OSPL/OSSPL, OSPL/OSSPL shall reserve the right to ask for replacement and Service Provider shall immediately but in any case not more than 2 working days shall provide such replacement. The parties are acting hereunder as independent contractors. Service Provider acknowledges that Service Provider and its personnel are solely responsible for withholding and paying income taxes related to the performance of services under this Order. Service Provider and its personnel are not entitled to receive any benefits that OSPL/OSSPL offers to its employees. Service Provider acknowledges that none of its personnel who is performing the services shall become an employee of OSPL/OSSPL and OSPL/OSSPL shall have no obligations to pay any such personnel’s salary, national insurance, social security, or any other amount required by law or by contract to be paid to or in respect of any such personnel by his or her employer.
12. Insurance: During the term of this Order, Service Provider shall, at its own cost and expense, obtain and maintain in full force and effect, and subject to the applicable laws the appropriate insurance coverage.
13. Ownership: All materials and copies of materials developed, generated or produced in connection with Service Provider’s services to OSPL/OSSPL under this Order (collectively, “Work Product”) shall be OSPL/OSSPL’S sole and exclusive property. Service Provider hereby grants, assigns and conveys to OSPL/OSSPL all right, title, and interest in and to all Work Product. Service Provider shall have no proprietary interest in the Work Product, and will not seek, and will require its employees, agents or subcontractors (“Service Provider’s Personnel”) not to seek patent, copyright, trademark, registered design, or other protection for any rights in any Work Product.
14. Acceptance: OSPL/OSSPL may refuse to accept or may return, at Service Provider’s expense, any Products that fail to conform to this Order and may also cancel this Order with respect thereto, in which event OSPL/OSSPL shall be entitled to a refund of any amounts previously paid to Service Provider for such nonconforming Products. If OSPL/OSSPL chooses not to return a nonconforming Product, Service Provider shall, at Service Provider’s sole cost and expense, and not later than 10 days from receipt of communication of such non-conformance correct, repair or replace (or, in the case of services, re-perform), any such nonconforming Products in a manner reasonably acceptable to OSPL/OSSPL.

    Force Majeure: Neither Party shall be liable for any delay or failure to perform its obligations, if delay or failure has resulted from circumstances beyond its reasonable control, including but not limited to acts of God or governmental act, political instability, epidemic, pandemic, flood, fire, explosion, accident, civil commotion, war, computer viruses, industrial dispute, labour unrest and any other occurrence of the kind listed above, which is not reasonably within the control of the affected party. Each party shall give written notice to other party as soon as possible of becoming aware of such Force Majeure event. Anything to the contrary notwithstanding, if the Force Majeure events continue for ten (10) or more days, Service Provider acknowledges that OSPL/OSSPL may terminate this Order without penalty or financial obligation of any type or kind.

15. Liquidated Damages (LD): Time is the essence of the Order. In case of any delay in providing the Product the Service Provider shall be liable to pay 0.5% per week subject to maximum of 10% of the total Order value. If the Product is not up to the satisfaction of OSPL/OSSPL, the Service Provider shall be liable to pay 5% the total Order value. Such amounts shall either be levied independent of the Order or deducted from future payments at the sole discretion of OSPL/OSSPL. Such LD shall be charged / deducted without prejudice to the rights and remedies available to OSPL/OSSPL under the law.
16. Permits and compliance with laws: Service Provider represents and warrants that it has all the necessary permits and approvals as required by Law to provide the Services.
17. Governing law and jurisdiction: This Order shall be governed by laws of India and shall be subject to the exclusive jurisdiction of the courts in Pune.
18. Arbitration: If Parties fail to resolve the dispute within 7 days from the date of its occurrence Parties shall refer such dispute to the panel of three arbitrators, each party shall appoint one arbitrator and such two arbitrators will mutually appoint third Arbitrator. Arbitration proceeding shall be conducted in Pune (Maharashtra, India) in accordance with the Arbitration and Conciliation Act, 1996 (and amendments thereto) and the rules thereof.
19. Non Solicitation: Service Provider agrees that they will not directly or indirectly hire or solicit any employee of OSPL/OSSPL or its subsidiary or affiliate company for the period of the Term and 1year thereafter.
20. Subcontract: Service Provider agrees that they shall not assign, transfer or subcontract the Order without written consent from OSPL/OSSPL.
21. Notices: Any Notices under this Order will be in writing and will be delivered either in person, or through postal mail, facsimile or postal email on the address mentioned above. The language use for such notice is English.
    • OSPL – Opus Solutions Pvt Ltd.
    • OSSPL – Opus Software Solutions Pvt Ltd.